Mid-term Business Plan “To Be a Good Company 2020”

Under our mid-term business plan commencing in FY2018, we set forth the concept - “To Be a Good Company 2020 - that Exceeds Customers’ Expectations – as we aim to become “a company that provides customers with a sense of security, is selected by customers and constantly grows.”

The business environment surrounding the insurance industry continues to change at a pace that appears to quicken daily, due to factors such as an increasing number of natural disasters in larger scales, demographic challenges caused by a shrinking overall population as well as an aging population combined with a declining birth rate, and rapid technological advancement.
Even amid such major changes in the operating environment, Tokio Marine & Nichido is committed to reinforcing its “ability to deliver” its products and services to customers while pursuing the types of products and services that accommodate the needs of customers and making progress in its plan to “change how we are selected by our customers.” In addition, we will move ahead with our plan to “change how we work” by making the best of our people’s skills and fundamentally altering the way we work to drastically increase productivity.

We will make every effort to pursue the quality level that is selected by customers and tie our efforts to sustainable growth as we strive to become a “Good Company” that is indispensable to our customers and Japanese society.

1.Overview

A company that provides customers with a sense of security, is selected by customers and constantly grows- To Be a Good Company for 100 Years and Beyond -

2.Initiatives under the New Mid-term Business Plan