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Reporting an Auto Insurance claim

Claim line in Foreign language

0120-119-110(Toll-free)

* Available within Japan only
* The operator will connect your call to an interpreter for a three-way call.

  1. In case of an accident, please call 0120-119-110. It will lead to the accident reception desk at Tokio Marine & Nichido Fire Insurance Co., Ltd. The claim line is open 24 hours, 7 days a week.
  2. Please press "1" to report a car accident, "2" if you are in need of any support concerning car troubles, or "3" to report other accidents or troubles. Please note that the automatic voice messages are in Japanese.
  3. After pressing the number of choice, the call will be transferred to a 3-way call, which includes the receptionist at Tokio Marine & Nichido Fire Insurance Co., Ltd. and an interpreter.