Toshifumi Kitazawa
President
Toshifumi Kitazawa

“A company that provides customers with a sense of security, is selected by customers and has consistent growth– To Be a Good Company for 100 Years and Beyond –”

At Tokio Marine & Nichido, the trust of our customers forms the foundation of all of our activities. Based on our corporate philosophy to contribute to customers and societies, we continue to work towards realizing our goal of providing a sense of safety and security.

Recently, the environment surrounding individual and corporate customers has been changing considerably, due to an increase in the frequency and severity of natural disasters, such as earthquakes and typhoons, demographic challenges caused by an aging population combined with a declining birth rate, and remarkable technological advancement. Further, in conjunction with the changes in the environment, the needs of customers are becoming more diverse and new risks are appearing.

Insurance, at its core, is ameans by which a number of people support one another to be prepared in case an accident or disaster occurs. Driven by our strong sense of mission to “do whatever it takes to protect customers,” we at Tokio Marine & Nichido operate under our mid-to-long-term vision of “becoming a company that provides customers with a sense of security, is selected by customers and has consistent growth.” We are also moving forward with our mid-term business plan titled, “To Be a Good Company 2020”, commencing in FY2018.

Based on our mid-term plan, we are working to develop products and services that offer reliable protection against the diverse risks and future concerns that customers face. At the same time, we work with agents to proactively offer both non-life and life insurance recommendations that provide comprehensive support for our customers. More than ever, we are pushing ourselves to enhance our non-life claims handling services to make sure that we can be there for our customers in their times of need. Through these initiatives, all of us are making concerted efforts to be a “Good Company” that is indispensable to both customers as well as local communities.

Cities across Japan are gearing up for Olympic and Paralympic Games Tokyo 2020. Tokio Marine & Nichido, as a Tokyo 2020 Gold Partner, is determined in its role towards making the Games successful and to take part in making the entire country more increasingly vibrant through sports.

I thank you all for your ongoing support.