Corporate Strategy

The key concept of the mid-term business plan that started in fiscal 2024 is "Re-New." We have set to become "a truly trusted, customer-oriented company" and "a company that supports the next generation through risk solutions (insurance + alpha)" as goals for the company we aspire to be, and we are taking on these challenges with the strong ambition of "rebuilding into a new company."
The business environment surrounding the Company is rapidly changing, as customers' needs and values diversify, and natural disaster risks become more severe and more frequent. While these changes are threats, they also represent opportunities and potential for significant growth.
By combining the power of people and digital, we will provide our customers and society with security, safety, and new value, while continuing to fulfill our Purpose, which is to always be there for customers and society in their time of need.
By linking the aspirations of each employee ("My Aspiration") with the Company's Purpose and organizational goals (LINK), we will contribute to solving social issues and creating a better society. This will be accomplished by creating an inclusive organizational culture that drives behavioral change and a tangible sense of growth among employees, and enables them to utilize their diverse abilities to help transform the Company.

• (1)
  Toward becoming "a truly trusted, customer-oriented company"

  We will re-examine various long-standing practices and existing systems and frameworks from a customer-oriented perspective and decisively make bold revisions where necessary. In addition, by analyzing and leveraging customer feedback data—such as customer opinions and NPS®—more than ever, we aim to become a company that always acts from a customer-oriented standpoint together with our agents, our business partners.

• (2)
  Toward becoming "a company that supports the next generation through risk solutions (insurance + alpha)"

  We have identified "GX (green transformation)," "Healthcare," "SME (small- and medium-sized enterprises)," "Cyber," and "Resilience" as priority social issues, and we provide solutions to customers facing increasingly complex and diverse social challenges. We will not only pay insurance claims in times of need, but also offer non-insurance solutions beyond the realm of insurance to be of help in ordinary times. To meet changing customer needs, we will make thorough use of AI and digital technologies, and work to further enhance convenience and improve operational productivity.