Corporate Strategy

The key concept of the mid-term business plan starting in fiscal 2024 is "Re-New." We have set to become "a truly trusted, customer-oriented company" and "a company that supports the next generation through risk solutions (insurance + alpha)" as goals for the company we aspire to be. We will continue to take on challenges with the strong ambition of "rebuilding into a new company".
The business environment surrounding the Company is rapidly changing, as customers' needs and values diversify, and natural disaster risks become more severe and more frequent. While these changes are threats, they also represent opportunities and potential for significant growth.
By combining the power of people and digital, we will provide our customers and society with security, safety, and new value, while continuing to fulfill our Purpose, which is to always be there for customers and society in their time of need.
By linking the aspirations of each employee ("My Aspiration") with the Company's Purpose and organizational goals, we hope to contribute to solving social issues and creating a better society. This will be accomplished by creating an inclusive organizational culture that encourages all employees to experience tangible growth, and to utilize their diverse abilities to help transform the Company.

• (1)
  Toward becoming "a truly trusted, customer-oriented company"

  We will re-examine various past practices and existing systems and frameworks from a customer-oriented perspective and decisively make bold revisions. In addition, we will analyze and utilize customer feedback data such as the Net Promoter Score (NPS®) and customer opinions more than ever, to become a company that always acts in a customer-oriented manner in partnership with our agents.

• (2)
  Toward becoming "a company that supports the next generation through risk solutions (insurance + alpha)"

  To date, we have been working to solve social issues such as "GX (green transformation)", "Healthcare", "SME (small- and medium-sized enterprises)", and "Cyber". From fiscal 2024, we have added "Resilience" as a priority social issue and will not only pay insurance claims in times of need, but also provide non-insurance solutions beyond the realm of insurance to be of help in ordinary times. To meet the changing needs of our customers, we will also make thorough use of AI and digital technology to further improve the customer experience and operational productivity.